FAQ

Frequently Asked Questions

Our Products

Where are your products made?
All of our perfumes are hand-blended in small batches right here in the USA. We pride ourselves on supporting local businesses by sourcing ingredients and packaging from trusted, ethical suppliers.

How should I care for my perfume?
To get the best longevity from your perfume:

  • Store your perfume in a cool, dry place away from direct sunlight and heat to prevent degradation of fragrance.
  • Keep the bottle tightly closed to prevent evaporation.

What makes your perfumes safe to wear?
We prioritize your safety by using only high-quality, non-toxic ingredients. All of our fragrances are free from parabens, phthalates, and harmful chemicals. Our formulas are crafted to ensure that every spray is safe for you and the environment.

What is your approach to ingredient sourcing?
We only use ingredients from reputable suppliers who follow ethical and sustainable practices. Our perfumes are made without any animal testing, and we ensure that each ingredient is carefully sourced for quality and environmental responsibility.
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Sustainability

What are you doing to be more sustainable?
We are committed to sustainability in every aspect of our business, from eco-friendly packaging to responsibly sourced ingredients. For more details, check out our Sustainability Page

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Here’s a tailored FAQ page draft for your client’s perfume store:

Frequently Asked Questions

 

How should I care for my perfume?
To get the best longevity from your perfume:

  • Store your perfume in a cool, dry place away from direct sunlight and heat to prevent degradation of fragrance.
  • Keep the bottle tightly closed to prevent evaporation.

What makes your perfumes safe to wear?
We prioritize your safety by using only high-quality, non-toxic ingredients. All of our fragrances are free from parabens, phthalates, and harmful chemicals. Our formulas are crafted to ensure that every spray is safe for you and the environment.

What is your approach to ingredient sourcing?
We only use ingredients from reputable suppliers who follow ethical and sustainable practices. Our perfumes are made without any animal testing, and we ensure that each ingredient is carefully sourced for quality and environmental responsibility.

Sustainability

What are you doing to be more sustainable?
We are committed to sustainability in every aspect of our business, from eco-friendly packaging to responsibly sourced ingredients. For more details, check out our Sustainability Page.

Wholesale & Custom Orders

Do you offer wholesale or custom orders?
Yes, we do! To learn more about wholesale pricing or custom scent creation, please reach out to us via email at hello@scentluxclub.com or visit our Contact Us page.

Can I buy your products anywhere else?
Currently, our products are only available on our website and select retail partners. Check out our Find Us page to see a full list of stores that carry our perfumes. Availability may vary by location, so please contact the store to confirm stock.

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Orders & Shipping

How long will my order take to arrive?
Typically, orders take 2-4 days to process, depending on factors like order volume and the time of year. After processing, shipping times are as follows:

  • Local delivery: 3-5 days
  • USA: 3-6 days

Please note these are estimates and may vary.

Where do you ship?
We currently ship to all locations within the United States and Canada.

What are your shipping costs?
Shipping is calculated at checkout based on your location. We offer free shipping within the USA on orders over $75.

Can I pick up my order?
Yes, local customers can pick up their orders. Use code "LOCALPICKUP" at checkout, and we’ll get in touch with the details.

What if my item arrives damaged?
If your order arrives damaged, please email us at support@scentluxclub.com with photos of the damaged item, and we’ll work with you to resolve the issue.